OAG - Child Support | Office Supervisor (Program Supervisor II-III) | 26-0338

ATTORNEY GENERAL OF TEXAS • San Antonio, TX • 3h ago

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056727 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney Generaland#8217;s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their childrenand#8217;s lives and ensuring that children in Texas receive the support they need and deserve. The Program Supervisor performs complex (journey-level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other members of leadership, and external partners to serve Texas families.Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the Stateand#8217;s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.Under the direction of the Office Manager, supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and participating in interviewing and hiringResponds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customersAssists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activitiesMonitors field office performance and takes corrective actions to achieve assigned goals and objectivesMonitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing superior customer serviceAssesses the validity of complaints against the IV-D program with impartialityReviews and maintains productions reportsPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications: Program Supervisor II:Education: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisoryExperience: Four (3) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisoryKnowledge of child support policies, procedures and practices, management principles and practicesSkill in using a computer for work processing, spreadsheet and other softwareSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5%Program Supervisor III: All the above minimum qualifications for Program Supervisor II, PLUS:Experience: One (1) additional year of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisoryPREFERRED QUALIFICATIONSEducation: graduation from an accredited four-year college or universityExperience: Child Support Program and managementOther Language: Ability to proficiently read, write, and speak SpanishTo apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdfTHE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

Similar Jobs

Inventory Control Associate

Sysco • San Antonio, TX • 56min ago

Management & Administrative

JOB SUMMARY The Inventory Control Associate maintains the organization, proper rotation, and accuracy of the inventory. This is a hands-on role for inventory control and will work closely with the Quality Control departm...

56min ago

Go to Apply

Acquisition Manager/San Antonio

Insight Global • San Antonio, TX • 16h ago

Management & Administrative

Job Description Salary: 50k + uncapped commission Our client is seeking a highly motivated and results-driven Acquisition Manager with a strong passion for real estate and a proven track record in sales. This position of...

16h ago

Go to Apply

Customer Service Supervisor

Piedmont Airlines • San Antonio, TX • 1d ago

Management & Administrative

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry le...

1d ago

Go to Apply

Case Manager

Robert Half • San Antonio, TX • 1d ago

Management & Administrative

Description We are looking for a dedicated Case Manager to join our team in San Antonio, Texas. In this role, you will serve as a vital link between healthcare professionals providing medical legal services and the attor...

1d ago

Go to Apply

OAG - Child Support | Child Support Officer II | 26-0339

ATTORNEY GENERAL OF TEXAS • San Antonio, TX • 1d ago

Management & Administrative

1d ago

Go to Apply

Commercial Lines Account Manager

HUB International • San Antonio, TX • 1d ago

Management & Administrative

About HUB: HUB International is a top 5 global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services....

1d ago

Go to Apply

Administrative Assistant to the Vice President - PAC - req13524

Alamo Colleges District • San Antonio, TX • 1d ago

Management & Administrative

Administrative Assistant to the Vice President - PAC - req13524 If you are a TRS or ORP retiree please contact Employment at employment@alamo.edu for clarification on eligibility of this position. Posting closes on: 3/9/...

1d ago

Go to Apply

Safety & Security Officer - Part Time

Drury Hotels • San Antonio, TX • 1d ago

Management & Administrative

Property Location:823 North Loop 1604 East - San Antonio, Texas 78232You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do mak...

1d ago

Go to Apply

Senior Field Service Manager -Data Centers

Generac Power Systems • San Antonio, TX • 1d ago

Management & Administrative

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator...

1d ago

Go to Apply

Account Manager - Austin, TX

Stanley Black and Decker • San Antonio, TX • 1d ago

Management & Administrative

Account Manager - Austin, TX Field-Based Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care a...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.